Choosing the right partner for dental handpiece repair can directly impact your efficiency, costs, and patient care. To give you a transparent look into how Precision Handpiece Repairs LLC operates, we asked a series of questions covering everything from their origin to their repair process and customer philosophy.
Here’s what they had to say.
About The Business
What inspired you to start Precision Handpiece Repairs LLC?
- I started Precision Handpiece Repair LLC as an alternative to the big corporate dental companies. I’ve seen a need for a family-owned company that can provide excellent service and competitive pricing to help dentists save money on repairs.
What makes PHPR different from other repair companies?
- Precision handpiece repair is different from other companies because we are a family-owned company, we offer some of the longest warranties in the industry, and we have a large inventory of refurbished handpieces that save dentists $1000’s as an alternative to buying new. When you call our office, you talk to a technician, not a corporate representative. We now have a portal so you can track your repair in real time. No need to ever wonder if your handpieces have been repaired.
Book or track your repairs using our customer friendly portal here:
What do you want customers to feel when they work with Precision Handpiece Repair?
- We want our customers to feel happy about their repairs with precision. By providing quick turnaround, reasonable pricing, and longer warranties.
About Quality and Service
What does quality mean to you when it comes to handpiece repair?
- The parts being used in our repairs make the difference. We only use the best ceramic Myonic bearings in all of our repairs. These bearings have long service life, are quiet, and are the highest-caliber on the market. Our spindles are our cabinde tung set for longer burr retention. Most companies will provide steel bearings, which have less longevity, and spring-loaded spindles.
What are some of the most common issues you see with handpieces sent in for repair?
- The most common issue that we see with the handpiece is bearing failure; most cases result from a lack of lubrication. We suggest lubing your handpiece each time before autoclaving it and rotating through three handpieces per operatory, which will increase the bearing life of each handpiece.
Why is it important for dental offices to have a repair partner they can trust?
- Dental office needs someone who can be depended on and be reached at any moment. We are available 24 hours a day at our office. Your call is routed directly to one of our technicians, so you will never have to talk to an answering service instead of a person.
About The Repair Process
Can you walk us through the repair process from start to finish?
- The repair process works like this. The customer will enter our portal, follow the prompts, and print a free shipping label. After the label is printed, they will receive a confirmation number with tracking. Usually, it takes 2-3 days for it to arrive at our office. Once your handpiece is revived, we update our portal so you can see the process from start to finish in real time. Normally, your handpiece is repaired in 2 days upon arrival. Once repaired, we will ship it back to you.
You can start your repair here (free shipping label included):
About Customer Value
How does Precision Handpiece Repair help practices save money over time?
- We save your practice money on repairs because we have less overhead, buy parts in high volume, have less dependence on high-paid executives, and we work with specialized companies to save on shipping costs, and we pass those savings to your practice. We also offer a 15% discount when you send in 5 or more handpieces, and we back our repairs with the industry’s longest warranties.
See our available discounts and offers:
What are the benefits of routine maintenance and timely repair?
- Routine maintenance will help reduce repairs in the future. We recommend lubricating your handpieces before autoclaving each time. Also, be sure to have at least three handpieces per operatory and rotate them to save wear. Never use cavi-wipes on your handpieces. Cavi wipes cause corrosion in handpieces after autoclaving and damage the bearings.
About the People Behind PHPR
What does a typical day look like for you at Precision Handpiece Repair LLC.?
- A typical day involves contacting customers, sending out estimates, repairing handpieces, working with vendors, invoicing and accounting services, and overseeing the shipping process.
What does great customer service look like to you?
- Great customer service involves staying in touch with our customers, providing fast and convenient repairs, and backing the repairs with the best warranties in the industry.
About Trust and Relationships
What do you believe dental offices value most in a repair partner?
- All dental practices want quick turnaround, quick repairs, long warranties, and excellent communication. PHPR was created to provide this service to our customers
Final Thoughts
Precision Handpiece Repairs LLC was built around one core idea: deliver better service, better quality, and better value without the corporate overhead.
From real-time repair tracking to technician-level support and long-lasting components, PHPR continues to focus on what dental practices actually need—speed, reliability, and transparency.
Ready to get started? Submit your repair now:
